Fulfillment Policy

Welcome to Voetberg Music Academy! We are committed to providing high-quality, engaging online music courses to help you achieve your musical goals. Please read our fulfillment policy carefully to understand the terms of your subscription, including our 30-day money-back guarantee.

1. Subscription Fulfillment

Upon successful purchase of a subscription to our 12-week online music course, you will receive access to course materials on a weekly basis. Each week, one new lesson will be made available, starting from the day your subscription is activated.

What’s Included:

• Access to one new lesson per week over a 12-week period

• Interactive quizzes, practice exercises, and downloadable resources related to each lesson (if applicable)

• Access to any course updates or new materials added during your subscription period

• Community support (forums, groups, or live sessions, if applicable)

Lesson Access Schedule:

• The first lesson will be available immediately upon purchase.

• Subsequent lessons will be released weekly, on the same day of the week as your subscription start date.

2. 30-Day Money-Back Guarantee

We want you to feel confident in your purchase. That’s why we offer a 30-day money-back guarantee on all subscriptions. If you are not fully satisfied with your course, you can request a full refund within 30 days of your purchase date.

Refund Eligibility Criteria:

• Refund requests must be submitted within 30 days of the initial purchase date.

How to Request a Refund: To request a refund, please contact our support team at info@voetbergmusicacademy.com with your order number and reason for the request.

3. Subscription Renewals and Cancellations

This is a monthly subscription, and your subscription will grant you access to the course for the full 12-week period and beyond and as long as you maintain your subscription. While the lessons are released on a weekly basis, many students prefer to work through the courses at a slower pace.

How to Cancel Your Subscription: If you wish to cancel your subscription during the course period, you can do so through your account settings. Please note that canceling your subscription will stop the release of future lessons, and you will lose access to any previously accessed lessons or material.

4. Course Access and Technical Support

We strive to ensure that all lessons are available according to the weekly release schedule. In the unlikely event of technical issues or site maintenance, we will work to resolve them as quickly as possible.

For any technical issues or questions, please contact our support team at info@voetbergmusicacademy.com.

5. Changes to this Policy

We reserve the right to update or modify this fulfillment policy at any time. In the event of any changes the updated policy will be posted on our website.

By purchasing a subscription, you agree to the terms outlined in this fulfillment policy. Thank you for choosing Voetberg Music Academy, and we look forward to helping you on your musical journey!